Managing expectations with your employee’s

Managing expectations with your employee’s

I have been managing employee’s for over 37 years and the biggest problem I have seen is with managing expectations. The reason behind that is a failure to communicate. What happens when there is a failure to communicate? Employees become disengaged with work and then start having problems.

A 2017 Gallup report said the following:

“The American workforce has more than 100 million full-time employees. One-third of those employees are what Gallup calls engaged at work. They love their jobs and make their organization and America better every day. At the other end, 16% of employees are actively disengaged — they are miserable in the workplace and destroy what the most engaged employees build. The remaining 51% of employees are not engaged — they’re just there.

With 66% of workers not happy at work is there any surprise that managers have personnel issues?

The Gallup report also said:

Most workers, many of whom are millennials, approach a role and a company with a highly defined set of expectations. They want their work to have meaning and purpose.

Carey Business Vault has a section on expectations, and here is a cliff notes version of what is included.

When first hiring people take the time to talk about

  1. Your expectations for the new hire. Give them a copy of their evaluation so they know what is important. Do this before they are hired so that there are no surprises.
  2. Take the time to see what their expectations might be. If their expectations don’t match yours that is a time for discussion before hiring.

 

If you already have people that are not performing to expectations

  1. Look to see if your company does evaluations.
  2. If you don’t – Start!
  3. If you have been doing evaluations how honest and clear are they?
  4. Are people being held accountable.

It is a worthwhile investment to work with your employees until they are actively engaged. Remember – A happy employee will take the time to make satisfied customers.